Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Red Robin Learning Ltd platform, which connects students and tutors for educational services. By using our website, you agree to these terms. If you do not accept them, please do not use our services.

Red Robin Learning Ltd (Company Number: 13675815) is registered in England and Wales. Our registered office is 43 Fairfoot Rd, London E3 4EG. Certain words are defined in section 2 (Definitions).

2. Definitions

For the purposes of these terms, the following definitions apply:
Booking: An arrangement for a lesson between a student and a tutor.
Lesson Fee: The total fee for a lesson, including tutor and platform fees.
Platform Fee: The fee charged by Red Robin Learning Ltd for use of the platform.
Student/Parent: A user who books lessons.
Tutor: A user who provides lessons.
User: Any person using our website or services.

3. Our Responsibilities

• We provide a platform for tutors to conduct their services and for students to book and pay for lessons.
• We aim to maintain a reliable website, including communication and booking systems, but cannot guarantee uninterrupted service.
• We will notify users of planned maintenance or downtime where possible.
• We use reasonable efforts to keep the website secure and free from viruses.
• We check tutor identities and background checks where applicable, but students should always use their own judgement and never meet a tutor alone if concerned.
• We decide when a tutor's profile is complete and ready to be published.
• We communicate bookings, confirmations, and cancellations via the platform and email (unless notification settings are changed).
• We process payments and refunds promptly, usually within 10 days, unless there is a complaint or failed payment.
• We handle complaints and failed payments in line with these terms.
• We take appropriate steps to protect user information and monitor activity to prevent misuse.

4. User Responsibilities

• Users are responsible for their own safety and security, both online and offline.
• Users must not post defamatory, offensive, or illegal material and are responsible for all content they share.
• Any inappropriate content should be reported to us immediately.
• Users must use their own judgement regarding information on the website; we do not guarantee all content is accurate or up-to-date.
• Users must inform us immediately if they believe their password has been compromised and are responsible for actions taken until we are notified.
• Users must not use the website to engage directly with others outside of our platform or promote other services.
• Users agree to our Privacy Policy.
• We may suspend users who do not comply with these terms and may cancel bookings if necessary.

5. Student Responsibilities

• Students must be at least 18 years old to book lessons for themselves. Those under 18 must have a parent or guardian's consent.
• Students must keep their contact details up to date and ensure they have valid payment details on file.
• By confirming a booking, students enter a direct contract with the tutor. We are not liable for the tutor's provision of lessons.
• Students must not attempt to bypass our platform when booking tutors found through Red Robin Learning Ltd.
• Students are responsible for providing accurate information and a suitable environment for lessons.
• Students must check tutor credentials and ensure they have the correct equipment for online lessons. No refunds will be given if students cannot access online lessons due to their own equipment issues.
• Students may cancel bookings with more than 24 hours' notice without charge. Statutory rights are not affected.

6. Tutor Responsibilities

• Tutors are self-employed and responsible for their own actions and tax affairs.
• Tutors must be at least 18 years old and legally entitled to work in the UK.
• Tutors must keep their information accurate and up to date, and disclose any criminal convictions.
• Tutors must have a valid background check and provide evidence if requested.
• Tutors are responsible for their own insurance and for working in a safe environment.
• Tutors must use the website to arrange all bookings and communicate with students.
• Tutors must attempt to contact students, provide evidence of contact, and allow at least 20 minutes for students to attend lessons. Failure to do so may require a refund.
• Tutors must not complete coursework on behalf of students.
• Tutors who do not comply with these terms may be suspended and have bookings cancelled.

7. Payments

• Lesson fees are shown at the time of booking and include all applicable taxes.
• Payments are processed securely via our payment provider. Refunds are handled according to our policy.
• Platform fees are included in the lesson fee and are payable for use of our platform.
• Students/Parents authorise us to charge their card for booked regular sessions. Cancellations less than 24 hours before a lesson may still incur charges.
• Payment processing is provided by Stripe and subject to their terms. Tutors must provide accurate information for payment.

8. Cancellations

• Students may cancel bookings at any time before the lesson starts. Cancellations must be made through our website or email.
• Cancellations made 24 or more hours before a lesson incur no charge. Less notice may result in a partial or full charge, at the tutor's discretion.
• Tutors may also cancel bookings before the lesson. If a tutor cancels, students will not be charged.
• Lessons cannot be cancelled after they have started. Missed lessons may still be charged unless there are extenuating circumstances.

9. Intellectual Property

• By submitting content to our platform, you grant us a non-exclusive, royalty-free licence to use, modify, and share that content.
• You must not upload content you do not have the right to use, or that is unlawful or harmful.
• We may remove content or suspend accounts that breach these terms.

10. Changes to These Terms

We may update these terms by posting a revised version on our website at least 14 days before they take effect. Continued use of our services after changes take effect means you accept the new terms.

11. Governing Law

These terms are governed by English law. Any disputes will be resolved exclusively by the courts of England.

12. Contact Information

Red Robin Learning Ltd
Company Number: 13675815
Registered Office: 43 Fairfoot Rd, London E3 4EG